Privacy, written to be read.

We collect the contact and property details you give us, including your name, email, phone number, service address, requested work and access instructions.

We also keep quotes, invoices, job notes, communications and payment records needed to manage the work. The website may collect technical information such as IP addresses, device details and usage information for security and analytics.

We use your information to prepare quotes, discuss availability, arrange and carry out visits, send documents, manage payments and respond to questions.

We also use limited technical information to protect the website, prevent abusive submissions and understand how it is used. We do not sell your personal information.

We use providers to host this website, store business records and deliver emails. These include Google Firebase and Resend.

If you use a payment or document link, the relevant provider may handle the information needed for that transaction under its own privacy terms. Providers may process data outside Australia. We limit the information shared to what is needed for the service.

Customer records are kept in the private business system with restricted access. We use technical controls to protect them, but no internet service can be guaranteed completely secure.

We keep information for as long as it is reasonably needed for the work, business records, legal obligations or resolving a dispute.

You can enquire by emailing adam@tamway.au if you prefer not to use the online form. Please do not send payment card details, passwords or unnecessary sensitive information.

Contact us if you would like to access or correct your information, ask about deletion or raise a privacy concern. We may need to verify your identity before acting on a request.

Email adam@tamway.au with privacy questions or concerns. We will consider your request and explain any limits that apply to the information we can change or remove.